Support


Technical Support

If you face problems with ClassifyIt please get in contact with our support team: This email address is being protected from spambots. You need JavaScript enabled to view it.

Special Version

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Deinstallation of ClassifyIt

The installation package also creates a uninstall package, however if it is not working or the plug-in needs to be disabled for a while then the following will unregister the ClassifyIt plug-in:

  • Open a command prompt with administrator rights: cmd.exe
  • Move to the directory where ClassifyIT is installed: cd c:\Program Files\ClassifyIT (or c:\Program Files (x86)\ClassifyIT)
  • Unregister the plug-in (this requires admin rights): regsvr32 -u classifyit.dll

Re-Installation of ClassifyIt

If later the plug-in needs to be registered again follow the following steps:

  • Open a command prompt with administrator rights: cmd.exe
  • Move to the directory where ClassifyIt is installed: cd c:\Program Files\ClassifyIT  (or c:\Program Files (x86)\ClassifyIT)
  • Register the plug-in (this require admin rights): regsvr32 classifyit.dll

Prevent ClassifyIt being disabled by a user

In general, Office add-ins can be disabled by a user. To prevent this for Office 2010, the following registry keys need to be created:

Outlook:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
Value: DontDisplayHKLMAddins (REG_DWORD) set value on 1

Word:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Security
Value: DontDisplayHKLMAddins (REG_DWORD) set value on 1